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FAQs
Q: How do I track my packages?
A: If you created an account with us when you ordered, tracking information should be available when you log in. If you opted for Bart’s Guest Checkout when ordering, call or email us and we will give you the requested information (hot tip: consider creating an account next time you order-- that way the tracking info is sent directly to you).
Q: What is a blem?
A: "BLEM's" are factory-new and never-before used. A "BLEM" product has a minor cosmetic blemish that will not affect its performance and usually will not even be noticeable. BART'S guarantees 100% customer satisfaction! "BLEM's" will be clearly identified in the descriptions and are available in limited supply.
Q: Is my tube under warranty?
A: Most tube warranties last one year from the date of purchase. If your tube rips, stops holding air, the zipper breaks, handles tear off, or has any other workmanship issues, it will be under warranty and eligible for an exchange or refund. Call us for details on manufacturer warranties.
Q: What is the difference between creating an account or using Bart’s Guest Checkout?
A: Creating an account gives you access to shipping and tracking info, as well as being able to view your past and present orders. When you order using Bart’s Guest Checkout, all of that information is held in our system but does not get sent directly to you. Create an account for the best user experience if you are a loyal Bart’s customer (or plan to be).
Q: When will I receive my refund for a return item?
A: Expect to see refunds three to four business days after your package arrives back in our location in North Webster, IN.
Q: Do you ship to Canada?
A: Yes! If you would like an estimate for your shipping costs and estimated arrival date, email lisa@barts.com with your postal code and the items you are looking to order.
Q: What is your return policy?
A: If you are dissatisfied for any reason with any purchase from Bart’s, just return it at your expense, in its original unused condition, within 60 days. Please include the invoice from your package as well as a note telling us whether you want a refund or an exchange and send to the following address:
Bart's Water Sports
Attn: Returns
7581 E 800 N
North Webster, IN 46555
In most cases, we do not cover the cost of return shipping. If the item is damaged or under warranty, please contact us and give us detailed info.
Q: What is your privacy policy?
A: At Bart’s we have never sold our customers' names, e-mail addresses, or any of our customer information.
Q: Do you have any sales going on?
A: Most of our sales are in-store only and take place on Memorial Day Weekend, Fourth of July Weekend, and Labor Day Weekend. These sales are not store wide, only select items will be offered at a discounted price. If we are offering a sale online, the best way to catch wind of this is to sign up for our email list.
Q: How can I get expedited shipping?
A: Call us for an estimate on expedited shipping during normal business hours: 1-800-348-5016.
Q: Can you send me a catalogue?
A: Unfortunately 2020 was the last year we had a full catalogue of our inventory. Everything you see online today is what we have in stock and in store.