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Q: What is Shop Pay installments?
Shop Pay Installments offers customers the option to pay for their order in installments at checkout.

Orders from 50 USD to 17,500 USD are eligible for installments payments.
Customers can choose between the following installment payment options at checkout:

Four, biweekly, interest-free payments, for orders from 50 USD to 999.99 USD. Monthly payments for orders from 150 USD to 17,500 USD.

Monthly installment orders are interest-bearing from 10 to 36% APR, and may be paid in three, six, or twelve months depending on the purchase amount.

To read a full list of FAQs about Shop Pay Installments please follow this link. 

Q: How do I track my packages?
A: If you created an account with us when you ordered, tracking information should be available when you log in. If you opted for Bart’s Guest Checkout when ordering, call or email us and we will give you the requested information.
hot tip: consider creating an account next time you order-- that way the tracking info is sent directly to you.

Q: What is a blem?
A: "BLEM's" are factory-new and never-before used. A "BLEM" product has a minor cosmetic blemish that will not affect its performance and usually will not even be noticeable. BART'S guarantees 100% customer satisfaction! "BLEM's" will be clearly identified in the descriptions and are available in limited supply.

Q: Is my tube under warranty?
A: Most tube warranties last one year from the date of purchase. If your tube rips, stops holding air, the zipper breaks, handles tear off, or has any other workmanship issues, it will be under warranty and eligible for an exchange or refund. Call us for details on manufacturer warranties.

Q: What is the difference between creating an account or using Bart’s Guest Checkout?
A: Creating an account gives you access to shipping and tracking info, as well as being able to view your past and present orders. When you order using Bart’s Guest Checkout, all of that information is held in our system but does not get sent directly to you. Create an account for the best user experience if you are a loyal Bart’s customer (or plan to be).

Q: What is your return policy?
A: If you are dissatisfied for any reason with any purchase from Bart’s, just return it at your expense, in its original unused condition, within 60 days. 
All "Outlet Sale" or "Clearance" items are final sale.  There are no returns on Outlet Sale or Clearance items. 

In most cases, we do not cover the cost of return shipping. If the item is damaged or under warranty, please contact us and give us detailed info. View our complete Return Policy here.

Q: What is your privacy policy?
A: At Bart’s we have never sold our customers' names, e-mail addresses, or any of our customer information. View our compete Privacy Policy here.

Q: Do you have any sales going on?
A: Most of our sales take place on Memorial Day Weekend, Fourth of July Weekend, and Labor Day Weekend. These sales are not store wide, only select items will be offered at a discounted price. If we are offering a sale online, the best way to catch wind of this is to sign up for our email list.

Q: Can you send me a catalogue?
A: Unfortunately 2020 was the last year we had a full catalogue of our inventory. Everything you see online today is what we have in stock and in store.